Support

Get answers for BlockSite frequently asked questions

BlockSite is a browser extension and mobile app for Google Chrome, MS Edge, Mozilla Firefox, Android and iOS mobile devices. So if you find yourself spending too much time on social media sites, BlockSite can help you increase productivity, focus and prevent procrastination.

After installing the browser extension and/or mobile app, BlockSite enables you to set up a list of websites and keywords (on Android you can also block apps!) you wish to block.

In addition to creating a block list, we enable you to set different schedules for blocking, protecting your settings and blocking your access to blocked items with Password Protection, syncing your extension with other computers and your Android device, Activating Uninstall Prevention, customizing your block page with your texts and images – and so much more!

Our browser extension supports blocking on Google Chrome, MS Edge and Firefox.

Our Android app supports blocking on Google Chrome, Firefox, DuckDuckGo, MS Edge, Ecosia, Opera, Opera Mini and Brave.

Our iOS app supports blocking on Safari, Google Chrome, Firefox, Aloha, Puffin, Edge, and Opera Touch.

On the extension:

  1. Click the BlockSite toolbar icon.
  2. Click the ⚙️ icon.
  3. On the left-hand menu, click the ‘Block Sites’ tab.
  4. Add the websites you wish to block on the bar to the right and click ‘Enter’.

 

On Mobile:

  1. Click the bottom left shield icon “Block List”.
  2. Click the green circle on the bottom right of the screen.
  3. Add website URL/apps/keywords.
  4. Click ‘Done’ on the top right corner.

On the extension:

  1. Click the BlockSite toolbar icon.
  2. Click the ⚙️ icon.
  3. On the left-hand menu, click the ‘Block by Words’ tab.
  4. Add the keywords you wish to block and click ‘Enter’.

 

On Android:

  1. Click the bottom left shield icon “Block List”.
  2. Click the green circle on the bottom right of the screen.
  3. Add keywords you wish to block.
  4. Click ‘Done’ on the top right corner.

 

Blocking keywords might block many websites and apps that include the keywords you add to your block list. 

You sure can 🎨 BlockSite’s browser extension enables you to customize your block page with any image and text. That way you can motivate and remind yourself with your own words why that site is blocked!

Follow these steps to customize your block page:

  1. Go to BlockSite’s settings page.
  2. On the left-hand menu, click ‘Customize Block Page’.
  3. Upload an image and edit your text.
  4. Click ‘Apply changes’.

BlockSite enables you to choose any website you’d like to be redirected to when trying to access an item that is on your block list, instead of seeing our block page. 

To activate on the browser extension:

  1. Right-click the BlockSite toolbar icon.
  2. Click ‘Options’.
  3. Click ‘Block Sites’ tab on the left-hand menu.
  4. Click ‘Redirect’ on the top-right and insert your redirection website.

 

To activate on the Android app: 

  1. Access the BlockSite app.
  2. Click the 3-dot menu icon on the top-right.
  3. Click ‘Settings’.
  4. Click ‘Site Redirect’ and insert your redirection website.

On the extension:

  1. Right-click the BlockSite toolbar icon.
  2. Click ‘Options’.
  3. On the left-hand menu, click ‘Categories’.
  4. Toggle the ‘Adult’ category slider to be on.
  5. Premium customers can also block Social, News, Sports and Gambling as categories.

 

On the Android app: 

  1. Access BlockSite and click the bottom-left shield ‘Block List’.
  2. Click the green circle on the bottom-right to add items to your block list.
  3. Under ‘Category suggestions’, click ‘Adult’ and then ‘Done’. 

If you purchased an Unlimited BlockSite package but BlockSite still offers you to upgrade or you cannot use the premium features, then you need to log out of BlockSite and log back into it with your premium account.

In order to do so, please follow these steps:

  1. Go to user.blocksite.co/login
  2. On the top-right, click your profile and click ‘Log Out’.
  3. Click ‘Login’ and enter your premium account credentials (The email address you signed up to BlockSite with).

Focus Mode enables you to set a countdown timer of up to 999 minutes alongside a break timer with a designated block list – great for anyone who struggles to keep focused for long periods of time!

To activate Focus Mode on the extension:

  1. Right-click the BlockSite toolbar icon.
  2. Click ‘Options’.
  3. On the left-hand menu, click ‘Focus Mode’.
  4. Set the focus time, break time and number of cycles you’d like.
  5. Add the websites you wish to block during Focus Mode.
  6. Click ‘Start Focus Session’. 

 

To activate Work Mode on Android devices:

  1. Access the app and click ‘Work Mode’ on the bottom.
  2. Click the green circle on the right.
  3. Add the websites, apps and keywords to the block list and click ‘Done’.
  4. Click ‘Go To Timer’ to set the work and break periods.
  5. Click ‘Start’ (green ‘play’ circle).

The BlockSite Insights feature is available on our browser extension and Android app and offers you a better understanding on how you spend your time online. 

With BlockSite Insights you can explore your website browsing trends, find out what websites take up most of your time, how many hours you saved by blocking those that waste your time, and lots more!

On the browser extension, the Insights icon (💡) can be found at the right-bottom of the extension pop-up. Additional insights are available for Premium customers at user.blocksite.co/insights 

On the Android app, the Insights icon (💡) can be found at the right-bottom of the app’s main screen. 

 

Of course 😃 The BlockSite mobile app can be downloaded for free on both Android and iOS devices. 

To download on Android devices, please click Google Play Store.

To download on iOS devices, please click Apple App Store

Yes. You can add a password to your account (both on desktop and Android) so that your BlockSite settings can only be changed by you. 

To activate Password Protection on the extension:

  1. Go to BlockSite’s settings page.
  2. Click ‘Password Protection’.
  3. Select/deselect your ‘Password Protection preferences’.
  4. Set up your email address and password and click ‘Save’.
  5. Follow the instructions to verify your preferences via email.

To activate Password Protection on the Android app:

  1. Access the BlockSite app.
  2. Click the 3-dot menu icon on the top-right.
  3. Click ‘Settings’.
  4. Click ‘Password Protection’.
  5. Choose your ‘Lock Type’ and follow the instructions.
  6. Setup your Password Recovery question (to retrieve your password if forgotten). 
  7. Choose your ‘Unlock Options’.

If you forgot your password for BlockSite’s Password Protection feature on the browser extension, you can request to have it sent to the email address set up the feature with 🔐 In order to do so, please follow one of the options:

  1. Go to a blocked site in your browser and click ‘Forgot Password?’ and then check your email (spam folder as well) for an email from BlockSite with your new password.
  2. Go to your BlockSite settings page through the BlockSite toolbar icon and click ‘Forgot Password?’ on the dialog box.

 

On Android:

If you have setup the 3 security questions in the Password Protection feature, you can use the forgot password option.


Otherwise, please go to your Device Settings → ‘Applications’ (or ‘Installed apps’ on some devices) → ‘BlockSite’ → ‘Clear data’.


Once you set up a new password, make sure to setup the password recovery/reset.

You can sync your list of blocked websites between Android mobile devices and the Chrome extension on desktop.

To pair your phone with the extension, open the menu, then Settings, then “Sync BlockSite.” You will then be asked to go to the BlockSite desktop extension and scan the QR code. If you don’t have the extension you’ll need to download it from Google Chrome or Firefox. If you need any help setting up the sync, please email us at support@blocksite.co so we can help!

 

Whitelist mode allows you to create a list of sites that are the only sites you can access while BlockSite is on.

How to activate Whitelist Mode?

  1. Click the BlockSite toolbar icon.
  2. Click the ⚙️ icon.
  3. On the left-hand menu, click the ‘Block Sites’ tab.
  4. Under the bar, click “Whitelist mode” to activate the feature.
  5. Add the websites you wish to whitelist in the bar to the right and click ‘Enter’.

Yes, BlockSite can send you an email to alert you when the desktop extension is uninstalled. To enable this, please go to Password Protection in the desktop extension Settings page.

On the BlockSite Android app, you can activate the Uninstall Prevention feature and disable the ability to uninstall the app through the home screen. 

In order to activate the feature, follow these steps:

  1. Access the BlockSite app.
  2. Click the 3-dot menu icon.
  3. Click Settings.
  4. Click ‘Uninstall Prevention’ and follow the instructions. 

The schedule feature is available on the extension and on Android and it enables you to block specific websites and apps to suit your daily routine. Block websites and apps by time frames and days to make sure you stay on track.

How to use the Schedule feature on the extension:

  1. Click the BlockSite toolbar icon.
  2. Click the ⚙️ icon.
  3. Add the websites you wish to block to your block list (see “How do I block sites?”)
  4. On the top-right, Click ‘Schedule’.
  5. Set the time frames (up to 2 intervals) and days you wish the schedule to be active and click ‘Set schedule’.


How to use the Schedule feature on Android:

  1. Access the app and click the bottom left shield icon “Block List”.
  2. Add to your block list the websites, keywords and apps you wish to block (see “How do I block sites?”).
  3. On the top right, click the ⏰ icon.
  4. Set the time frame and days you wish the schedule to be active.
  5. On the bottom, toggle specific websites and apps you wish to be scheduled or click ‘Select all’.

 

FAQ: How do I set scheduled blocking?

The accessibility feature occasionally turns itself off automatically on some Android devices. Unfortunately, BlockSite has no control over this and it is a known bug in the Android operating system.

However, on most devices, you can disable app optimization for BlockSite in Settings to stop it from disabling accessibility. This is usually found in Settings > Battery.

Here are some more possible solutions… please give them a try!

1. Enable “Battery Optimization”

  • For devices with Android 6.0 and higher, go to Settings -> Battery, click the menu icon in the top-right corner (3 vertical dots), and select “Battery Optimization”. Then select “All Apps” from the drop-down list, select BlockSite, and choose “Don’t Optimize”.
  • For Samsung Galaxy devices (SG 5 and later), check to see if you have App Battery Optimizer in Samsung Smart Manager app enabled. Please disable this as it is known to disable BlockSite’s Accessibility Service. You’ll want to go to Android Settings > General > Battery, and look under App Optimization and select Details. Then find BlockSite and turn it off.
  • For Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimizations and toggle “allow” for BlockSite.
  • For Some Xiaomi models, ​try the following:
    Go to settings >>Installed apps >> BlockSite >> Other Permissions >> Enable all 3 permissions >> Go to Accessibility and disable and then enable BlockSite again.​

  • For other devices, it is possible that you might have a task manager that automatically closes applications periodically. If you do, please add BlockSite to the whitelist (apps that are excluded from being automatically closed) of the application.

2. Make sure that ‘Draw over other apps’ is enabled for BlockSite.

3. Make sure you are using one of the following supported browsers on your Android device: Chrome, FireFox, Opera, Opera Mini and Brave.

In order for BlockSite to work in incognito mode, you must enable it first:

  1. Open the Google Chrome that BlockSite is installed on.
  2. Right-click the BlockSite toolbar icon and choose ‘Manage extensions’.
  3. Scroll down and enable “Allow in incognito”.

 

When surfing a website while in incognito mode, the site will be blocked and you will be redirected to a new tab page. On this page you will see “Not available on this page”. Please navigate to a website and it should be resolved.

The data we collect includes non-identifiable information which is gathered via your use of BlockSite. We do not know and cannot determine the identity of the user from which the information is collected. Please note that we do not share this data with any third parties for the purposes of marketing or targeting individual users. For more information please see our privacy policy.

The adult site blocking feature requires us access to information on the sites you visit in order to detect and block adult sites automatically. Please note that we do not share this data with any third parties for the purposes of marketing or targeting individual users.

BlockSite is not an ad, pop-up or notification blocker, but rather a browser extension and mobile app for Google Chrome, Firefox, Android and iOS mobile devices that enables you to block websites, apps and keywords that may be distracting, addictive or harmful.

In order to cancel a subscription purchased through the browser extension, please follow these steps:

  1. Click your BlockSite toolbar icon.
  2. Click your profile icon (👤).
  3. On the top-right, click ‘Check plan status’ to manage your account.

 

To cancel a subscription purchased through Google Play (Android), please follow these steps:

  1. On your Android device, open the Google Play Store.
  2. Make sure you’re signed in to the correct Google Account.
  3. Tap Menu > Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap ‘Cancel subscription’.
  6. Follow the instructions.

 

To cancel a subscription purchased through Apple (iOS), please follow these steps:

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription that you want to manage.
  5. Tap Cancel Subscription.
If you installed BlockSite for Google Chrome but can’t see it on your toolbar, it is probably under the puzzle icon. For a quick and easy access to BlockSite, follow these steps:
  1. Click the puzzle icon on your toolbar.
  2. Find ‘BlockSite’.
  3. Click the pin icon.
 
Pinning BlockSite enables you to easily access shortcuts and be more productive.
 

Yes. By deselecting the checkbox next to the words “Block Adult Sites” which can be found under the Settings tab of the Options page for the Block Site extension. For the mobile app: By selecting the checkbox next to the words “Opt Out” which can be found in the About screen of the application. Note that once you opt out, some of the Services provided by Block Site will no longer be available.

On Extension:

If you forgot your password you can request to have it sent to the email address from which you initially set up your account.

Another option would be to go to a blocked site in your browser and click “Forgot Password?” and then check your mail (spam as well) for an email from BlockSite to reset your password.

On Mobile:

We will have a “Forgot Password” option soon. In the meantime please go to:

Device settings → Applications (or installed apps on some devices) → Blocksite → Clear data

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